Contact Us

For any of your industrial valve enquiries please use the form below or contact us via the following:

Tel: +44 (0)1482 697583

WhatsApp: +44 (0)7708 461097

Email: sales@industrialvalveoutlet.com

Address: Flowstar (UK) Ltd (IVO), Wiltshire Road, Hull, HU4 6PA

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We're here to help. Fill out the form below to reach us

Your Questions, Answered

Find quick answers to our most common questions.

Order & Shipping

1. How can I track my order?

You’ll receive a tracking number by email once your order is shipped. Use it on our website or the carrier’s site to check your delivery status.
2. How long does delivery take?

Most orders are delivered the next working day (subject to stock availability). International shipping may take longer, depending on location.
3. Do you offer international shipping?

Yes, we ship to many countries worldwide. Please contact us for shipping costs and delivery times.
4. Can I change or cancel my order?

If your order hasn’t dispatched yet, please contact us as soon as possible to request any changes or cancellation.
5. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options at checkout.

Product & Returns

1. What is your return policy?

Please see our Returns Policy for details on how to return a product, or for further assistance please contact our customer support.
2. Do you offer discounts for bulk purchases?

For any discounts relating to large quantities required please contact us for more information.
3. Is my personal information secure?

We take privacy seriously and personal information is kept secure through a combination of data encryption, payment card industry standards, and automated website safeguards.
4. How can I contact customer support?

You can reach us via email, telephone, or through our Contact Us page. We aim to reply within 24 hours.

Get in Touch

Have questions or need assistance? Our team is ready to help you anytime.
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